Terms and conditions

We are happy to offer customers an exchange or refund for full price items purchased online within 7 days from the date received. Shoes must be returned undamaged and in original condition, along with the original packaging. Please refrain from wearing shoes on uncarpeted surfaces until you are certain you will keep them. All exchanges and change of mind returns need to be sent back at the cost of the customer, but postage will not be charged for the replacement item.

Returns

Before posting your return item, please email shop@reneefarina.com.

All returns are to be posted to:

Renee Farina
Online returns/exchanges
87 Albert Street
Brunswick VIC 3056

Once the item(s) have been received and reviewed, you will either receive your new item(s) (for exchange), or a refund for the cost of the purchase (excluding original shipping cost). Refunds will be issued directly to the credit card or Paypal account used for the purchase.

Email notification will be sent once the return has been processed.

Please note: there are absolutely no returns or exchanges on sale items.